Shandong Sanxiang Heavy Machinery Co., Ltd. has formed a professional team for overseas installation:
The complete set of machinery equipment produced by Shandong Sanxiang Heavy Machinery Co., Ltd., including hammer crushers, jaw crushers, cone crushers, impact crushers, and sand making machines, are large-scale professional mining machinery equipment. The entire process, from product selection to design and installation, requires professional personnel to communicate with customers, leaving no room for any negligence.

Today’s topic is the establishment of the international installation team by the Foreign Trade Department of Shandong Sanxiang Heavy Machinery Co., Ltd. The company’s products have been sold to more than 70 countries worldwide, achieving impressive sales figures. However, there are evident factors hindering export sales, particularly the low cultural competence of personnel responsible for overseas installation, leading to communication problems with foreign customers. Therefore, it is urgent to establish a professional and high-quality team for overseas installation.

When domestic customers purchase crushing equipment, factors such as product quality and production capacity are undoubtedly their main considerations. However, they also pay great attention to the overall strength of the manufacturers, including factors such as technological research and development, factory scale, after-sales service, and customer reputation. Whether it is a small stone processing plant with an investment of several million or a large one with an investment of tens of millions to billions, the ultimate production efficiency depends on the quality and output of the crushing production line, production duration, and the manufacturer’s level of after-sales service. In simple terms, customers want to buy with confidence and use with reassurance.

Foreign customers have no fewer concerns than domestic customers. Due to international transactions, long-distance transportation, and the relative difficulty of inspections, they are extremely cautious when selecting factories. It is common for customers who have already made a purchase to find that the quantity of machine-related components packed for shipment is often more than that of the complete machine. Ultimately, they want to ensure that in case of wear or damage to machine components, timely repairs can be obtained. It is a natural concern for them.

Based on practical considerations and a customer-centric approach, the leaders of Shandong Sanxiang Heavy Machinery Co., Ltd. have decided to establish a professional team for overseas installation. They are actively seeking talented individuals and are determined to improve the overall cultural competence of personnel going abroad. It is required that there are no barriers to on-site communication, and the team is responsible for teaching foreign customers’ production personnel the maintenance and servicing knowledge related to the machinery equipment. They also emphasize that there is a dedicated phone line available 24/7 for overseas customers, and should they encounter any issues they cannot resolve themselves, the personnel responsible for international communication at Shandong Sanxiang Heavy Machinery Co., Ltd. will be available at all times to address their concerns. It is recommended that customers regularly check the inventory of machinery components, especially vulnerable parts. If the stock is lower than the set limit or reaches a critical threshold, they should contact our factory immediately to prepare for replenishment. Especially during the epidemic period, the inventory cycle of spare parts should not be less than six months, allowing sufficient time for stocking and logistics transportation.

The formation of a more professional and high-cultural-competence team for overseas installation by Shandong Sanxiang Heavy Machinery Co., Ltd. signifies a charge towards higher goals in the face of new circumstances. It is a solid step taken with aspirations and determination to build a century-old enterprise, contribute to the global presence of Chinese companies, and contribute to the development of the crushing machinery manufacturing industry. The company aims not only to achieve success in the domestic market but also to have a broad vision. Both domestic and foreign customers will spread positive word-of-mouth, and our products will be found in every corner of the world. This is our dream and the ongoing goal of Sanxiang Heavy Machinery.

Go, Shandong Sanxiang Heavy Machinery workers! Go, Shandong Sanxiang Heavy Machinery!