What's it like to tell a good customer?
Dragon born nine sons, each has his own good, is the so-called life, each has its own temperament.
Shandong Sanxiang Heavy machinery was established for so many years, the national customers and foreign customers have been numerous, all over the place, then you can say that is a good customer, that is a bad customer? Of course not. When you enter the door of Jinbao Mountain, you are a family.
Customers are people, people have their own temperament, some gentle and elegant, some impatient, and some talk, and some not good at talking, you can judge their good or bad? Of course not. You walk through the door, you're family.
Since it is a family, it is about being honest with each other, and it is about the reason of the family.
Once there was a customer in Anhui, called me in the middle of the night, and came up with a scold, saying that you Shandong Sanxiang Heavy Industry how to produce the machine, how do they do the service, the machine has been installed for how long and there is a problem? At this time, you do not refute the customer's opinion, calmly listen to his words, figure out the cause of the machine failure, and then according to the actual situation to help customers solve the problem is what you should do. Phone can solve the problem on the spot, can not solve the problem quickly study how to help customers solve the problem. I remember very clearly that after receiving the customer's phone call that night, I called up two maintenance masters who were sleeping, took the accessories needed for maintenance, and drove forward. Just after dawn, we arrived at the customer's production site and helped him deal with the machine failure as quickly as possible, but the customer was a little embarrassed. Later, he called me in the middle of the night, I quickly asked him what happened to the machine, he smiled, the machine is fine, miss you, will call you, by the way, let you also listen to the sound of machine production. Later, the customer ordered our 8 sets of crusher production lines, not to mention how many customers were indirectly introduced.
Another customer, also called me in the middle of the night, very polite to call you in the middle of the night, is really a little embarrassed, but the machine has a malfunction, his master can not repair, and the production period is tight, there is no way to call you. I said, nothing, your needs are our motivation, should be. Later, he also rushed to the past with the maintenance master overnight to help him repair the machine as quickly as possible.
What I want to say here is that no matter how good the quality of the machine is, the maintenance is in place, there are also aging parts and need to be repaired, which is normal. Encounter customer response machine failure and other problems, rational treatment, timely treatment is.
From the above, can you say that the client is not good? There are no bad customers, as long as your service is in place, are good customers. The machine is not sold on everything, do not care about anything, why Jinbaoshan machinery is more expensive than the general factory also sold so well, because investing in a stone factory is not a small amount of money, he may feel that your machine is indeed expensive, but the expensive reasonable he is acceptable. Price war is never the king, customers are more important is a company's comprehensive strength, service bit by bit.
So Shandong Sanxiang Heavy machinery tells you that customers are good customers, no matter what he is like, we must seriously do a good job in service.