Come to the factory to inspect the stone crusher products an endless stream of customers：

During the recent National Day holiday, although most of the employees of Shandong Sanxiang Heavy Machinery Co., Ltd. were on vacation, various departments had designated staff on duty to facilitate customer service. For instance, the spare parts sales department had personnel available to answer phones, process orders, and dispatch shipments, while the sales department had staff members ready to receive visiting customers.

Normally, people would choose to spend the National Day holiday reuniting with their families, traveling, or visiting their hometowns, but from October 1st to today, October 3rd, these three days, Shandong Sanxiang Heavy Machinery Co., Ltd. experienced a surge of visitors eager to visit and inspect the production line of stone crushing machines. It was a bustling period. So, just how many customers came to the factory during these days to discuss business? On average, there were seven to eight customer visits per day, and the sales department leaders had to communicate with them individually.

At the peak of the customer visits, the sales office was filled with people, and the adjacent tea room was also crowded. There were groups of customers in the yard, and the workshop had customers touring as well. In summary, everything required waiting in line. Negotiations required waiting in line, and even signing contracts required waiting in line. The more people there were, the more smoothly the stone crushing machine business discussions went. As for the reasons for this, there's no need to explain in detail. If you were coming to Shandong Sanxiang Heavy Machinery to purchase machinery and saw so many peers coming to discuss the business of crushing machines, the impression and credibility would definitely improve. This would make the business discussions go more smoothly.

Our company has an unwritten rule that every customer who comes to Shandong Sanxiang Heavy Machinery to discuss business, whether they decide to buy the machines or not, must be treated to a meal. These days, due to the large number of customers, lunch typically involved four large tables, and sometimes there were three to four tables for dinner. Several employees from the sales department who had initially planned to take a break during the holiday instead came to the factory to host the customers. It's like having guests over at your house; not having someone in charge to chat with them would be impolite.

During the meal, the company's hosts repeatedly apologized to the customers, saying that they all came together today, and if there were any shortcomings in the service, please forgive them. Customers laughed heartily, and many would say, "It's no big deal, let's have another drink, and all is forgiven." As glasses clinked and toasts were made, it brought the parties closer, and Shandong Sanxiang Heavy Machinery made many new friends.

After the dinner and arranging accommodations for the customers, the relevant sales personnel gathered in the office and joked that they had originally intended to take a good rest during the National Day holiday, but it seemed like that wasn't going to happen. They quickly sent the stone crushing machine purchase contracts signed during these days to the production workshop, ensuring that production tasks were seamlessly aligned.

Tomorrow will mark the fourth day of the National Day holiday, and it's expected to be another fruitful day. According to the company's prior arrangements, employees from various departments will gradually return to work and commence their regular production and sales activities. This undoubtedly will further boost the already high popularity of Shandong Sanxiang Heavy Machinery, resulting in even greater success. The success just keeps on growing.