How to help customers confirm whether the purchased stone crusher is produced by Sanxiang?
In the actual sales process of stone crusher and other mechanical products, we will encounter various problems, which requires us to find ways to help customers solve in time. Shandong Sanxiang Heavy machinery production of related crusher products because of excellent quality, high output, and thus by many customers love. I have told you before that our company's second-hand crusher products are difficult to buy in the market. Due to the time is too long, many customers from the market to buy Jinbaoshan machinery second-hand machines, due to the sign plate, contact phone number can represent our company's product logo things or lost or blurred, it will give the relevant customers in the parts to buy this cause great confusion. Because the standards produced by each crusher manufacturer are often different, many accessories are not universal.
A client of the company originally bought our machine and engaged in sand and stone processing in Bozhou, Anhui province. Later, due to the influence of the national environmental protection policy, open-pit mining in mines was no longer allowed, so he sold the relevant machinery and equipment to a vendor specializing in recycling second-hand equipment in the market. Later, this machine was sold to Xingtai, Hebei Province, after the customer used it for a period of time, the service life of the relevant crusher parts must be seriously overdrawn. The alloy steel part of the high chromium alloy hammer head in its hammer crusher is basically worn bald, and half of the leakage plate of 8.5 cm thick has been worn away, and it is urgent to buy the relevant accessories of the crusher.
Later, the director of the customer's factory called the factory and said that the machine he was using was produced by our company, but it was later bought from someone else. In a responsible attitude towards the customer, we ask the customer to report the specific model of the machine. The pictures and other information sent by the customer look like those produced by our factory, but there are too many imitations of our machines on the market now, and further confirmation is needed. Soon, the distance under the hole of the high chromium alloy hammer head was stuck, and the data provided by the customer did not match the information of our factory. Since the customer's machine was bought from someone else, the spare parts were not in stock at all. Finally, we asked the customer to measure the actual distance from the hammer hole to the leakage plate. After repeated confirmation, we finally determined that this machine was indeed our factory's product.
Shandong Sanxiang Heavy Industry Co., Ltd. as the industry has a certain reputation in Shandong crusher manufacturers, especially in the south of Lunan area, many manufacturers themselves have a good cooperative relationship with us, imitation of our machine is not a new topic. They often make changes to some structures inside the machine when copying, which will cause the appearance to look very similar to the products produced by our factory. If it is a first-hand customer of our factory, it is absolutely no problem to communicate about the purchase of accessories. However, when the customer buys second-hand machines from other people, but cannot contact the first buyer for some reason, and there is no logo that can be used for other products, it will bring some trouble to our sales of accessories. This needs to be carefully confirmed with the customer.
Crusher parts sales work seems simple, the actual operation process will encounter a variety of problems, just like the above need to confirm with the customer that the second-hand crusher he purchased is not produced by our factory. Machine accessories are not the same as selling other products, if the model size you buy is not right, the customer can not use it after purchase, and the follow-up will produce a lot of unnecessary trouble, so it must be treated with caution.
In summary: Shandong Sanxiang Heavy Industry Co., Ltd. production of crusher leather durable, loved by customers, but many customers choose to buy our factory production of second-hand machines, at the same time due to certain reasons, resulting in new customers do not know how to buy machine parts, the factory can not immediately determine the machine is not actually produced by our factory. At this time, Shandong Sanxiang Heavy industry parts sales staff need to use professional product knowledge and customer owners do not confirm, absolutely can not be afraid of trouble, until finally determined that the product is not produced by us.

Remark:Shandong Sanxiang Heavy Industry Co., Ltd. specializes in the crusher industry and has achieved notable accomplishments in both soft and hard rock crushing domains. The factory is a stone crusher manufacturer and sopplier from Shandong province China,with the best stone crusher quality and price for you.We can accept the MOQ order as 1 set,and the delivery time is 15days after we confirm customer order.Beginning with the hammer crusher, they have successfully developed a comprehensive range of crushing machinery and equipment, including hydraulic double roll sand-making machines, rod mill sand-making machines, roller (grinding) sand-making machines, jaw crushers, impact crushers, double roll crushers, strong impact crushers, reversible strong impact crushers, vibrating feeders, circular vibrating screens, low-oil vibrating screens, triple shaft elliptical screens, and hydraulic cone crushers. The company also offers sales of accessories such as high-chromium alloy hammerheads and wear-resistant leakage plates.