Why does Shandong Sanxiang Crusher factory not allow customers to transform the product structure?

The Shandong Sanxiang Crushing Machine Factory has a policy of not allowing customers to modify the internal structure of their stone crushing machine products. In the sales process, customers often inquire about the possibility of customizing certain parts of the product, such as increasing the thickness or reinforcing specific components. While some customization within acceptable limits, such as the external structure of the machine, may be accommodated, modifications to the internal structure that could impact future parts supply are generally not approved.

The external casing of a stone crushing machine serves the purpose of providing structural support, and the thickness of the steel plate used in its construction is carefully determined through repeated certifications. For example, the PC1614 model of the hammer crusher has an externally used steel plate thickness of 2 centimeters. Some customers may request an increase to 3 or 4 centimeters, which is considered unnecessary and could only add to the purchasing cost without providing any practical benefits.

The reluctance to allow modifications to the internal structure is rooted in a cautious approach. Customers may have their own considerations, wanting to enhance the durability of certain internal components. However, alterations to internal structures can have cascading effects throughout the entire machine. For instance, in the PC1614 hammer crusher model, common requests include thickening the hammer shaft, increasing the thickness of the hammer disc, thickening the wear-resistant liner and protective plates, and adding weight and length to high-chromium alloy hammer heads. While these modifications may seem reasonable, a rational analysis often reveals their potential drawbacks.

One illustrative example is the request to increase the thickness of wear-resistant liner plates and lengthen the hammer heads. In the initial design of the hammer crusher machine, the distance between the hammer heads and the liner plates is carefully determined based on performance parameters. Deviating from these specifications could lead to production inefficiencies, such as reduced output or material blockages. Additionally, the weight and length of the hammer heads are meticulously calculated, as excessive weight or length can increase the failure rate of high-chromium alloy hammer heads.

Crucially, when it comes to modifications to the internal structure, the company's refusal is also tied to the issue of parts supply. The stone crusher company ensures that customers can easily and promptly purchase spare parts for all its current and discontinued machine models. This is achieved by maintaining a consistent internal structure for each machine model and having a well-stocked inventory of various machine parts according to standardized production processes. If the stone crusher plant was to approve modifications, it could complicate the supply chain for spare parts.

In summary, Shandong Sanxiang Heavy Industry Co., Ltd. is cautious about approving customer requests for modifications to the internal structure of its machines due to both inherent design intricacies and potential complications in the supply of crusher spare parts. Over the years, Shandong Sanxiang stone crusher plant has remained customer-centric but is committed to explaining the underlying considerations when it comes to issues of principle.