Shandong Sanxiang stone crusher mills machine factory how to deal with the urgent delivery of customers?
In the actual sales process, often meet this situation, and then communicate with the customer negotiations, their performance is not in a hurry, and even sometimes let you have the idea that they are not in a hurry on the stone crusher mill plant, the two sides you come to me, the whole signing process will even reach several months.
But once the customer has signed the purchase contract with us, clearly agreed on the delivery date in the contract, they will still call to ask which step the machine production, can we advance the delivery date, they are waiting for the stone crusher production line to be installed after production and so on. But at this time, you can't ask the customer to say that it is so urgent, why don't you settle the machine earlier? First of all, it is impolite, and second, when you think about it, it is also human nature.
Why is it natural for clients to do this? Many clients, especially new clients, do not know each other before talking to you about cooperation, and they need to know about the company in many ways. Moreover, investing in a stone production line is not a small investment, and the performance of the crusher mills plant will directly affect his final benefits, so it is not too much to do the early work carefully and carefully.
So why once the customer and Shandong Sanxiang Heavy Industry Co., Ltd. signed the purchase contract after the rush to ask us to produce their machines as soon as possible? First of all, the trust relationship between the two sides has been established, and the customer has recognized the comprehensive strength of the company. Second, with the formal signing of the purchase contract, after the deposit is in place, the customer's procurement task is basically over, at this time his focus of work has been transferred to the production and construction, at this time he must be hoping that the earlier the production line of stone crusher the better.
So how does Shandong Sanxiang Heavy Industry Co., Ltd. generally deal with the urgent case of customers urging goods? First of all, if the recent production task is not very heavy, refer to the factory issued the crusher product production plan list, can be handled as appropriate. Secondly, if the production period is very tight, many customers are approaching the delivery date, at this time to explain to the customer, explain why he can not prioritize his production order, because everyone is equal, but will ensure that the delivery task is completed according to the agreed date. Third: many times the customer is urgent, but many objective conditions limit the early delivery is not meaningful, such as the slow solidification of concrete foundation in winter in Northeast China, the need for precipitation on both sides of the Yellow River and other situations, if the early work is not in place, the early delivery is not interesting.
In addition, the sales of stone crusher mill parts also have the problem of customers urging goods. Under normal circumstances, the crusher commonly used accessories products will have sufficient inventory, such as the hammer crusher of high chromium alloy hammer head, wear-resistant leakage plate, etc., the general parts center staff can basically do the same day order the same day delivery. However, for products that are customized like customers or need to be customized according to their special requirements, it is necessary to explain to customers how long it will take to get the relevant accessories ready. Products such as high-chromium alloy hammer, wear-resistant leakage plate, and protection plate generally take a week to stock, and can not be advanced, which is because of its objective production time to decide, can not be urgent.
In summary: Over the years, Shandong Sanxiang Heavy Industry Co., Ltd. often encountered the situation of stone crusher mill customers to urge goods, but they need to analyze specific problems, treat them objectively, tell them clearly and deal with them as appropriate. Like some special circumstances such as being restricted by objective environmental factors or some stone crusher accessories that require special processing, we must explain it clearly to customers so that they can know what they are doing.