Shandong Sanxiang Crusher factory improve the after-sales service speed of stone crusher plant:

For many stone crusher manufacturers, after the machine is sold, it often means the end of the cooperation with customers. In particular, some small crusher manufacturers that rely purely on price competition, because they sell the machine, deduct the components of jerry-cutting, the remaining profits are much, so they are unable to carry out the post-sale service this piece of work, resulting in the customers who bought their machines in the crusher quality problems, want to cry. For Shandong Sanxiang Heavy Industry Co., LTD., the sale of the machine means that the cooperative relationship with the customer has just begun, in order to maintain the hospitable relationship, we have set up a professional after-sales service team, at any time to accept the customer's dispatch, the fundamental purpose is to better serve the customer.

When it comes to after-sales service, we have to mention the company's manager Wang, who is responsible for sales in Shandong region. In Linyi engaged in crusher sales work peers, mentioned the name Wang Demin is almost unknown, no one is known, because of his large business volume, sales work to do well. But behind the bright sales results, it is his unremitting persistence for years. Maintain a hospitable relationship, customers have difficulties on call, for customers to solve problems in a timely manner here is not just a slogan, but really into practical action.

Remember Jinan Shanghe County Zhang on a PC1814 stone hammer crusher production line, put into production after the customer is very satisfied with the output of the entire production line plant, but after a period of production, there is a high chromium alloy hammer head broken nose phenomenon, resulting in the machine can not be normal production. After Zhang contacted Manager Wang, he hired a special car to send a batch of new crusher hammer heads to the customer's use site overnight, and through timely repair, and tried his best to help customers reduce economic losses.

Another time, after the installation of the machine, because the frequency conversion starting cabinet was placed near the outdoor place, it was rained when it rained at night, resulting in normal use. After Manager Wang learned of the situation, he took the company electrician and the new starting cabinet to the general construction site of Liu the next morning. After determining that the starting cabinet could not be used, he unconditionally replaced it.

Similar cases in the manager Wang has been numerous, according to his own words, regardless of the reason for the customer to call us, first think about how to solve the problem, and then divide the responsibility problem, many times the customer is urgent, you still have to argue with him about a length? It is in this attitude, in the Shandong sales area, after years of hard work, more and more contacts, won the majority of customers word-of-mouth.

In view of the successful case of Manager Wang in Shandong region, Shandong Sanxiang Heavy Industry Co., Ltd. is now calling on other business sales personnel to learn from him, comprehensively improve the after-sales service speed of their respective sales areas, and improve customer satisfaction. For so many years, the company has been saying to everyone that the customer is not God, is our food and clothing parents, so customers should be treated as sincere as parents.

By the end of the year, the company will assign special personnel to conduct a satisfaction survey on the regional customers of each business manager, award the outstanding performance, and criticize and educate those who fail to pass. I hope everyone will take this matter seriously and put it into action.

To sum up: Shandong Sanxiang Heavy Industry Co., Ltd. will comprehensively improve the speed of after-sales service, improve customer satisfaction, and intentionally set the Shandong sales area as a benchmark, calling on the majority of business personnel to learn from Comrade Wang Demin for years, and do a good job for customers. Three feet of ice is not cold in a day, Shandong Sanxiang stone crusher machinery factory, as a crusher manufacturer, always firmly believe that under the premise of adhering to the quality, the level of after-sales service on the healthy development of the entire enterprise can not be ignored.